We communicate with stakeholders. Most often in business, we communicate to convince others to do something, give us permission, approve a budget, sign a proposal, change a process, execute a work order, expedite jobs. We also communicate our progress through weekly, monthly, quarterly or annual reports. This requires communication channels, clear, logical, and persuasive writing.

You and your colleagues will benefit from hands-on, experiential learning that blends discussions, examples, exercises, assignments, and peer critiques for effective communication.


  • Importance of good communication and effective workplace communication.
  • Plan Communications Management.
  • Management Communications.
  • Monitor Communications.
  • Communications management plan formulation.
  • Stakeholder analysis formulation.
  • Personal Preferences Affect Communication Needs.
  • Importance of Face-to-Face Communication.
  • Determining the Number of Communications Channels.
  • Communication Methods and communication blockers.
  • Reports and communication Skills.
  • Stakeholders identification and their Classification Models.
  • Power/interest grid with stakeholders.
  • Sender receiver model and performance reporting.
  • Effective praise, tendering apology, giving bad news and delivering criticism.
  • Effective performance reviews, interviews, asking effective questions and arguing without offending.
  • Communicating to Build Rapport and Creating Trust
  • Communicating for Collaboration
  • Conflict Management through Effective Communication